How to Market Senior Living Communities: 10 Proven Strategies

Marketing senior living communities and senior care services has always required a comprehensive and targeted approach. In addition, as senior living becomes increasingly competitive due to technology advancing and the older population continuing to grow, your community will need even more knowledge and tools to reliably retain residents.

That’s why we’re sharing ten proven strategies to market senior living communities. Learn from the experts at Craft & Communicate!

1. Conduct In-depth Market Research and Measure Your Own Results

To effectively market senior living communities, you’ll need to thoroughly understand the demographics, psychographics, and specific needs of your target audience. Explore market trends, competition, and demand for independent living, retirement living, assisted living, personal care, and/or memory care services in your area. This research will help you identify gaps, determine unique selling points, and tailor your marketing strategies accordingly.

Throughout the marketing process, you’ll also need to assess the financial impact of your marketing initiatives by calculating ROI. Compare the cost of your marketing activities with the revenue they have generated or the leads your community has acquired. This analysis will help you determine the profitability and efficiency of your marketing campaigns.

2. Consistently Showcase an Engaging Website

Create a visually appealing and user-friendly website that serves as a central hub for your community, providing information about your facilities, amenities, care services, and pricing options. Incorporating virtual tours and floor plans can help potential residents visualize their living arrangements. Optimize your website for search engines, write clear calls to action, and enable easy contact options through forms and chatbots.

Plus, every time you share information about your community online — whether on social media, in listings, or as part of an email sequence — link back to your website to drive traffic and increase search engine optimization.

Craft & Communicate | Senior woman smiling as she looks at a tablet held by her caregiver
Studio Dva Kera –

3. Implement Content Marketing

Create a senior living content marketing strategy that educates and engages seniors and their families. Develop a blog that covers a wide range of topics relevant to seniors, such as health and wellness, retirement planning, caregiving tips, and local community events. Share expert advice, success stories, and practical resources that address the challenges and interests of seniors and their families.

From there, the possibilities are endless; consider distributing blog posts and other content through your website, social media platforms, and email newsletters. Maybe even show informative infographics in print ads or on the walls of your community!

4. Get Real Results With Video Marketing

Your community’s photos and words from its associates may be fully optimized, but when deciding to tour, potential residents and their families seek more than just visual and textual cues. They wish for a deeper understanding of what life is truly like within the community, and that’s where videos become one of the top factors in their senior living journey.

Videos go beyond the surface-level presentation of amenities, facilities, and activities; they offer immersive and detailed experiences. By providing in-depth glimpses into the daily lives, routines, and interactions of residents, videos are able to bring a community to life. In fact, according to a recent study, 54% of people want to see more videos from brands they support.

Some ideas for senior living videos include interviews with residents, families, and staff members to provide authentic testimonials. Capturing events, activities, and communal spaces can demonstrate all the perks of your vibrant environment.

Use these videos on your website, social media channels, and in online advertising campaigns to evoke emotional connections with potential residents.

5. Leverage Social Media Platforms

Engage with seniors and their families on popular social media platforms, such as Facebook, Instagram, and LinkedIn; your community can share well-designed and intriguing posts strengthened by relevant hashtags. You may also want to utilize targeted advertising campaigns on these platforms to reach a wider audience and generate more qualified leads.

6. Enhance Senior Living Reputation Management and Crisis Communication

Maintaining a positive online reputation is crucial for attracting prospective residents and their families. Encourage satisfied residents to share their experiences on review platforms such as Google My Business, Yelp, and senior care directories. Respond to positive and negative reviews as well as social media comments and messages promptly, addressing any concerns or feedback. Regularly monitor your online presence and proactively manage your reputation through excellent service and open communication.

7. Establish Thought Leadership

If you’re seeking more ideas about how to market assisted living facilities or memory care communities, position your senior living community’s team members as thought leaders in the senior care industry. Offer expert insights and commentary through press releases, bylined articles in local publications, and guest blogging on relevant websites. Establishing your community as a trusted source of information can significantly enhance your reputation.

8. Develop Strategic Partnerships

Collaborate with local healthcare providers, senior organizations, and other relevant businesses to expand your reach and credibility. Host joint events, workshops, or seminars catering to seniors’ needs and interests. Many communities enjoy providing educational sessions on topics like healthy aging, senior safety, and financial planning. By partnering with trusted organizations, you can tap into their existing networks and gain referrals.

9. Host Community Events and Tours

Organize open houses, senior-friendly events, and tours to allow prospective residents and their families to experience your community firsthand. Themed events that align with the interests and hobbies of seniors and adult children are effective, too. All of these efforts tend to succeed when they provide interactive activities, educational seminars, and opportunities for socializing, which allow visitors to envision themselves as part of your community.

10. Build Referral Programs

Develop referral programs incentivizing residents, their families, and staff members to refer new residents. You can offer rewards such as discounts on monthly fees, exclusive events, or additional services, making life at your community so much more rewarding.

Marketing senior living communities requires a multifaceted approach encompassing thorough research, a compelling online presence, engaging written content and visual media, strategic partnerships, reputation management, referrals, and in-person interactions. By implementing these ten proven strategies, you can effectively market your senior living community, attract potential residents, and establish a strong foothold in the senior housing market.


We can continually assess and adapt your marketing strategies to remain relevant and meet the evolving needs of seniors and their families.

Our experienced agency knows exactly how to market senior living communities; it’s all we do. Contact us to learn how we’ll grow your qualified leads.

Jen Malloy | Craft & Communicate

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